Product Returns & Exchanges
The customer has the right to return for any reason a product received from an order on micro-scooters.gr and to request the replacement of the product or the return of the value of the product by following the instructions below.
Change of Products
Any change must be made within 15 days from the date of receipt of the products by the customer with the corresponding purchase document (receipt or invoice). The products to be exchanged must be received by SCOOTERISE intact, in their packaging accompanied by all the accessories that were contained in it, without having been opened or assembled, and the products with which the customer chooses to make the exchange must is of equal or greater value.
Products that have been used or show signs of use or whose packaging is not available or is not in its original condition or packaging accessories are not included are not accepted for return or exchange.
The customer is fully responsible for the shipping costs of the product to be changed to our company and the shipping costs of the product chosen to be changed by our company.
Return & Replacement of Defective Products
The return and replacement of any defective products should be carried out within 15 days from the date of receipt of the products by the customer, having the corresponding proof of purchase (receipt or invoice). Replacement of the product can be carried out if its packaging is presented (so that the product can be returned to the supplier company) and if the defect is due to a manufacturing error and does not come from misuse by the consumer or violation of the instructions for use of the product (appearance of rust due to exposure to seawater or other water, abandonment in the sun, falls and careless driving, climbing by a person whose weight exceeds the endurance weight limit stated by the manufacturer, etc.).
Shipping costs for the defective product to be returned or replaced are borne by the customer, while in case of replacement or repair, shipping to the customer of the new or repaired product is free of charge.
For more information on replacing or repairing Micro® skates, you can visit the "Warranty & Service" page. For any further information or clarification, you can contact a representative of SCOOTERISE by calling 216 700 3277 or sending a message through the contact form you will find on the page https://micro-scooters.gr/el/contact/
In case you do not wish to change or replace the product of your order, you have the possibility to choose the return of the price of your order excluding the shipping costs to and from our company.
Immediately after receiving the product to be returned and once it is verified that it and its packaging are in perfect condition, a representative of micro-scooters.gr will contact you to define the method of refund. The refund will be completed within 15 days from the date of receipt of the returned product by our company.
If you have paid for your order by cash on delivery or deposit to a bank account, the refund of the product value will be made via bank deposit (bank charges are charged to the customer), while if you have paid for your order via PayPal, the refund will be made via PayPal Refund* service.
*Refund amount may be reduced as PayPal company withholds a percentage of the amount as a commission for their services provided.
In each of the above cases, the replacement, return or compensation of products purchased from micro-scooters.gr can be accepted if the customer contacts SCOOTERISE within 5 working days from the date of delivery of the order to the customer.