Terms & Conditions
1 Introduction
micro-scooters is a website for the sale of products and services via the Internet created by the company "SCOOTERISE IKE.", which bears the distinctive title "SCOOTERISE", based in Attiki, at 18 Hatziristou Street, with VAT number 800476920, GEMI : 124582301000, DOU S' Athens and telephone 216 700 3277. The following terms and conditions will apply to the use of the micro-scooters.gr website, which is located at www.micro-scooters.gr, as well as the products provided by micro-scooters.gr. By using the website or the products provided by micro-scooters.gr, users indicate full acceptance of the terms and conditions that micro-scooters.gr has set or will set in the future. If any user or user representative does not agree with these terms and conditions, then they must not use the micro-scooters.gr website or order and use micro-scooters.gr products.
2. Terms & Changes
micro-scooters.gr reserves the right to unilaterally modify or renew the terms and conditions of transactions. Any such change will be notified through this online store website. Also, micro-scooters.gr reserves the right to change the content of the website (price, availability, photo, description, etc.) without prior notice.
3. Information & Products Provided
micro-scooters.gr is committed to the completeness and validity of the information listed on the micro-scooters.gr website, both with regard to the existence of the essential characteristics described for each product it has, as well as the accuracy of the information regarding the services provided by the online store, subject to any technical or typographical errors that have escaped attention or occurred unintentionally or due to any interruptions in the operation of the micro-scooters.gr website due to force majeure. At the same time, micro-scooters.gr reserves the right to change the content of the website without prior warning at any time and for these changes to take effect from the moment they are made and immediately published on the internet.
4. Limitation of Liability
micro-scooters.gr is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice. It is also not responsible towards the users/customers, for damages that may arise from the execution or non-execution of their order. At the same time, it bears no responsibility for direct or indirect, positive or cumulative damage (indicative and not exclusively mentioned, lost profits, business interruption, loss of information and data, loss of customers, etc.), which arise in connection with the operation, or /and the use of the online store.
The users / customers are solely responsible for the evaluation and selection of the products and services offered by the website and micro-scooters.gr bears no responsibility in relation to the correctness of the choice of the users or any incompatibilities between products provided by it .
The goods are transported on behalf and under the responsibility of the customer if required.
micro-scooters.gr bears no responsibility in case of delay or non-delivery of the customer's order if it has been received by the courier company.
micro-scooters.gr is not responsible for defects or poor quality of the products of third-party manufacturers that it makes available to its customers, as the products are received from their suppliers and/or manufacturers packed in closed boxes. In case of a defective or problematic product, you should immediately contact a representative of micro-scooters.gr and you will be served immediately by replacing or repairing the problematic product or getting back the value of the product.
micro-scooters.gr is not bound by the availability of the products, as stated in the online store, but undertakes the obligation to inform users in the event that the availability of a product ordered is different from that stated on the website.
SCOOTERISE is not responsible in case of delay in the delivery of the ordered products and for information or services that it provides through the micro-scooters.gr website.
SCOOTERISE is not responsible for any technical problems that may occur to users, both when visiting and using the website and which are related to the operation and compatibility of the user's infrastructure.
In addition, SCOOTERISE is not responsible for acts or omissions of third parties and especially for unauthorized interventions by third parties in the products, services and information available through the micro-scooters.gr website.
Finally, SCOOTERISE bears no responsibility for physical injuries that may be caused by the correct or incorrect use of the products purchased through the micro-scooters.gr website.
5. Intellectual Property Rights
The website micro-scooters.gr is the official website for the sale of SCOOTERISE products. All the content of the websites posted by SCOOTERISE, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of SCOOTERISE and are protected according to the relevant provisions of Greek law, European law and international conventions.
Any copying, analog or digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of a derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of SCOOTERISE or any other legal owner of the above copyrights.
The names, images, logos and distinctive features that represent SCOOTERISE and/or its online store and/or third parties contracted with them as well as their products or services are exclusive marks and distinctive features of SCOOTERISE and/or micro -scooters.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and display on the micro-scooters.gr websites should in no way be taken as a transfer or assignment of a license or right to use them.
5. Intellectual Property Rights
The website micro-scooters.gr is the official website for the sale of SCOOTERISE products. All the content of the websites posted by SCOOTERISE, including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of SCOOTERISE and are protected according to the relevant provisions of Greek law, European law and international conventions.
Any copying, analog or digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of a derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of SCOOTERISE or any other legal owner of the above copyrights.
The names, images, logos and distinctive features that represent SCOOTERISE and/or its online store and/or third parties contracted with them as well as their products or services are exclusive marks and distinctive features of SCOOTERISE and/or micro -scooters.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and display on the micro-scooters.gr websites should in no way be taken as a transfer or assignment of a license or right to use them.
6. User Obligations
The users of the micro-scooters.gr online store accept that they will not use the micro-scooters.gr online store to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying , libelous, defamatory, vulgar, obscene, libelous, violates another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, may not be broadcast according to the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of working relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of a third party, contains software viruses or any other Mr processes, files or programs designed for the purpose of interrupting, causing damage, destroying or preventing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties with any way and any content is used to collect or store users' personal data.
7. Security
micro-scooters.gr recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the micro-scooters.gr Online Store is achieved by the following methods:
Customer Identification
The codes used for your identification are two: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which each time you enter them, they provide you with absolute security access to your personal information. You are given the possibility to change your Personal Secret Security Code (password) and your electronic mail address (e-mail) as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its secrecy and hiding it from third parties. In case of loss or leakage, you should notify us immediately, otherwise the micro-scooters.gr online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth). We also recommend that you use not only letters and numbers but also symbols and password creation.
Securing the Privacy of the Transfer of Your Personal Data
To ensure the confidentiality of the data transfer, we use the SSL-128bit encryption protocol. The system has been certified by the company GeoTrust, which specializes in transaction security issues.
Controlled Access (Firewall)
Access to the systems of micro-scooters.gr (servers) is controlled by a firewall, which allows the use of specific services by customers / users while simultaneously prohibiting access to systems and databases with confidential company data and information.
Encryption
The micro-scooters.gr system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. The micro-scooters.gr systems send you information following the same encryption process.
Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) in the online store, there is 128-bit SSL encryption.
Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. During the order and as long as the user/customer has logged in with their username and personal code in the micro-scooters.gr online store, all communication between your computer and the systems of micro-scooters.gr is encrypted using a 128-bit key . That is, every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system.
The micro-scooters.gr system first decrypts the information it receives using the same key (which is predetermined when you start connecting to the service) and then processes it. The micro-scooters.gr systems send you information following the same encryption process.
Confidentiality of Transactions
Privacy is taken for granted. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user / member of micro-scooters.gr is confidential and micro-scooters.gr has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided. Some of the measures taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
micro-scooters.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.
In the case where micro-scooters.gr uses third parties to support its systems, it ensures privacy.
You can request any information held about you and its correction if you can demonstrate an error.
For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to any third party.
8. Protection of Personal Data
During your visit to the pages of micro-scooters.gr it is possible that you will be asked to declare your personal information concerning you (name, surname, e-mail address, product shipping address, contact phone number, etc.) as a rule in order to process your orders. Any personal data that you declare anywhere on the pages and services of the micro-scooters.gr websites are kept exclusively and only for reasons related to your transactions with us, for communication issues, to improve the services provided and to ensure the operation of corresponding service and may not be used by any third party (with the exception of where provided by the Law for the competent authorities only).
In any case, the employees of micro-scooters.gr who have access to your personal data are specific and the access of unauthorized persons to your personal data is prohibited. Every reasonable measure to secure your data has been taken. In extremely rare and special cases, your personal information may also be disclosed to businesses cooperating with micro-scooters.gr for the purpose of supporting, promoting and executing your business relationship with us, but always under conditions that fully ensure that your personal information data does not undergo any illegal processing.
For any question, proposal or statement related to these matters please contact us using the contact form provided at the following link https://micro-scooters.gr/el/contact/
At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.
All your data are protected and managed in accordance with the terms and rules of Greek legislation & the General Data Protection Regulation (GDPR)
and Micro-Scooters.gr strictly follows all the rules established by the relevant legislative framework.
9. Warranty & Service
Warranty
Micro® Mobility Systems is known worldwide for the manufacturing quality of its scooters. The insistence on the high quality of the materials used for every part of the scooter and their durability are the main reasons that have brought Micro® scooters to the first position of manufacturers around the world.
For this reason, there are very few cases in which a scooter can have manufacturing defects.
But to cover even these rare cases, Micro® offers a one (1) year factory warranty on all Micro® scooters and bikes from the date of purchase of the scooter or bike.
In the event that the customer discovers factory malfunctions or manufacturing defects within 7 days of the date of purchase of the scooter, SCOOTERISE will replace the product within 10 working days, if available. The customer must contact SCOOTERISE and return the product within 15 days from the date of purchase in its original packaging and with all the accessories that were included in it and have proof of purchase (receipt or invoice). If the product is found to have manufacturing malfunctions or errors that are not due to misuse or natural wear and tear of the product, SCOOTERISE will replace the product within 10 business days, if readily available. If the product is unavailable, the customer can expect the introduction of the product as determined by our company and if this has not been canceled, the free repair of the scooter if the appropriate spare parts are available, choose another color of the same model, choose another product of equal or greater value or request a refund of the product value.
In the event that the customer discovers factory malfunctions or manufacturing defects after 7 days and up to 6 months from the date of purchase, the customer should contact a SCOOTERISE representative to determine the details of a free scooter repair or replacement with new if available.
Repair or replacement of Micro® scooters is at the discretion of the manufacturer who will determine whether the product can be repaired or should be replaced.
90% of Micro® scooter parts can be replaced with new ones unless there is an inability to supply a specific part. For this reason, the replacement of a scooter is carried out only in extreme cases.
During the warranty period, in case of repair and if the malfunctions are due to a manufacturing error and only then, the costs of repair and replacement of spare parts are completely free.
The warranty does NOT cover:
- Natural wear and tear (brakes, wheels, handles, etc.)
- Damage caused by improper use and storage (eg appearance of rust due to exposure to seawater or other water, prolonged exposure to the sun, etc.)
- Incorrect assembly
- Careless use
- Use by persons whose weight exceeds the weight limit set by the manufacturer
Micro® accessories do not come with a warranty.
Service
Micro® scooters are built to last for many years of "hard" use.
90% of the parts of Micro® scooters can be changed with the corresponding spare parts. That's why Micro® offers a full range of spare parts to repair any malfunctions that may occur during use over the years and restore your scooter even to its original condition.
If you wish to repair or "refresh" your Micro® scooter, you can contact a SCOOTERISE representative by phone at 216 700 3277, by email at info@micro-scooters.gr or through the contact form found on the "Contact" page to set the time and place for your scooter repair.
The repair time and cost will be communicated to you immediately after the inspection carried out by a specialized partner of the company who will proceed with the repair after your approval.
10. Product Returns & Exchanges
The customer has the right to return for any reason a product received from an order on micro-scooters.gr and to request the replacement of the product or the return of the value of the product by following the instructions below.
Change of Products
Any change must be made within 15 days from the date of receipt of the products by the customer with the corresponding purchase document (receipt or invoice). The products to be exchanged must be received by SCOOTEIRSE intact, in their packaging accompanied by all the accessories that were contained in it, without having been opened or assembled and the products with which the customer chooses to make the exchange must is of equal or greater value.
Products that have been used or show signs of use or whose packaging is not available or is not in its original condition or packaging accessories are not included are not accepted for return or exchange.
The customer is fully responsible for the shipping costs of the product to be changed to our company and the shipping costs of the product chosen to be changed by our company.
Return & Replacement of Defective Products
The return and replacement of any defective products should be carried out within 15 days from the date of receipt of the products by the customer, having the corresponding proof of purchase (receipt or invoice). Replacement of the product can be carried out if its packaging is presented (so that the product can be returned to the supplier company) and if the defect is due to a manufacturing error and does not come from misuse by the consumer or violation of the instructions for use of the product (appearance of rust due to exposure to seawater or other water, abandonment in the sun, falls and careless driving, climbing by a person whose weight exceeds the endurance weight limit stated by the manufacturer, etc.).
Shipping costs for the defective product to be returned or replaced are borne by the customer, while in case of replacement or repair, shipping to the customer of the new or repaired product is free of charge.
For more information on replacing or repairing Micro® scooters, you can visit the "Warranty & Service" page. For any further information or clarification, you can contact anMicro scooters Greece representative by calling 210 62 15405 or sending a message through the contact form you will find on the page https://micro-scooters.gr/el/contact/
Money return
In case you do not wish to change or replace the product of your order, you have the possibility to choose the return of the price of your order excluding the shipping costs to and from our company.
Immediately after receiving the product to be returned and once it is verified that it and its packaging are in perfect condition, a representative of micro-scooters.gr will contact you to define the method of refund. The refund will be completed within 15 days from the date of receipt of the returned product by our company.
If you have paid for your order by cash on delivery or deposit to a bank account, the refund of the product value will be made via bank deposit (bank charges are charged to the customer), while if you have paid for your order via PayPal, the refund will be made via PayPal Refund* service.
*Refund amount may be reduced as PayPal company withholds a percentage of the amount as a commission for their services provided.
In each of the above cases, the replacement, return or compensation of products purchased from micro-scooters.gr can be accepted if the customer contacts SCOOTERISE within 5 working days from the date of delivery of the order to the customer.
11. Cancellation of Order
The order can be canceled in the following cases:
Before completing the order, during the online ordering process you can click on the "Back" button of your browser to go to the "Cart" and remove the quantities of products from your cart by clicking on the " X" (remove).
In case your order has been completed but not yet shipped, you can call 216 700 3277 and one of our associates will handle the cancellation of your order.
In the event that your order has already been invoiced and shipped but you have not received it and wish to cancel it, then contact a representative by phone at 216 700 3277 and provide the details of the order you wish to cancel. Our representative will handle the cancellation of your order as soon as possible.
The status of the order may not change immediately on your account page.
Orders already received by the customer cannot be cancelled. If you have received the product of your order and wish to return it, please read the information regarding the return and replacement of products or contact a representative of our company by phone at 216 700 3277 so that you can be served immediately and be informed about all your options .
12. Delivery Time & Shipping Costs
Shipping Time
Orders placed on micro-scooters.gr until 14:00 on a working day are delivered to the courier company on the same or the next working day, while those placed after 14:00 on a working day are delivered to the courier company on the following working day .
Orders are delivered on working days from 09:00 to 18:00.
If you wish to receive your order on Saturday, you can contact a representative of our company by calling 216 700 3277 to state your request and define the relevant delivery details.
Delivery time
The delivery time of orders to regions within Attica is 1-2 working days from the day of completion of the order, while the delivery time of orders to the rest of Greece is 1-3 working days from the day of completion of the order.
In the above delivery times, island and hard-to-reach areas are excluded, for which the delivery time is set up to 5 working days.
For shipments within Attica, you can specify a delivery time of 3 hours (e.g. I wish my order to be delivered from 11:00 to 14:00), without any additional charge, by writing your relevant request in the "Comments & Observations" field that is on the "Order Completion" page or by calling us at 216 700 3277 to state your request to a representative of our company.
Setting a delivery time may not be possible if your order has already been shipped.
SCOOTERISE bears no responsibility for any delay in the delivery of the customer's order in the following cases:
The order has been received by the respective courier company.
It is not possible to contact the customer (by phone or email) to deal with any problems with the order or with its payment (eg your registered details are not correctly entered or updated).
In cases of failure to deliver or refusal to receive, the customer is responsible for contacting the courier company and defining the method and time of receiving the order.
Shipping / Delivery Methods
Orders destined for delivery within Attica can be sent and delivered either by a SCOOTERISE company partner or by the courier company Speedex.
Orders destined for delivery to the rest of Greece can be sent and delivered via the courier company Speedex.
For orders with a large volume and weight, delivery with a transport company is recommended. In this case, the possibility of cash on delivery is not given and the payment of the order is made by deposit to a bank account.
13. Shipping Costs
For orders from €79.90 and above, shipping costs are free for shipments throughout Greece*.
For orders under €79.90, shipping costs are set at €2,99 for shipments throughout Greece*.
In case of refusal of receipt or impossibility of delivery of your order, the products are returned to our company immediately or after the end of 2 working days.
If the customer wishes to repeat the shipment, the initial shipping costs and the costs of the repeat shipment are the sole responsibility of the customer.
If the costs of the original shipment were zero, the customer bears the costs of the repeat shipment.
14. Order Delivery Delay
The delivery of your order may be delayed for the following reasons:
micro-scooters.gr is the official online store for Micro® products in Greece. Our company is the exclusive importer of products from Micro® factories located in Germany and China. For this reason, a product may be delayed at customs or in transit, resulting in it not being available within the scheduled dates. In this case, we will contact you to ask if you would like us to deliver your order without the unavailable product or suggest an alternative. This product will be shipped to you immediately upon receipt by our supplier.
The product you ordered has already been discontinued and is not available. In this case, a representative of our company will contact you immediately to give you all the alternatives.
During periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order.
In case it is impossible to communicate with you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment, e.g. the your registered details are not correctly updated or the courier company declares undeliverable).
15. Payment Methods
Credit Card via PayPal Express
If you have chosen to pay for your order via PayPal Express, by clicking the "Complete Order" button, you will be taken to the PayPal page where you can complete your payment by following PayPal's instructions.
With PayPal Express you can pay with your credit card without having to register or create a PayPal account.
If the transaction is successful, you will be taken back to our page and you will be sent an automated email confirming your order.
Pay on delivery
If you have chosen to pay for your order by cash on delivery, you have the possibility to pay the price of your order upon delivery of your order to the courier of the courier company Speedex or to the partner of our company who will deliver your order to you.
The COD payment service is provided by SCOOTERISE with an additional fee of €1.99.
Cash on delivery does not apply to shipments with bulky or heavy items handled by a carrier.
Bank account deposit
You have the possibility to pay the price of the order by choosing to make a deposit to one of the following bank accounts: ETHNIKI Beneficiary: SCOOTERISE IKE No. Account: 715/001903-85 IBAN: GR45 0110 7150 0000 7150 0190 385 EUROBANK EFG Beneficiary: SCOOTERISE IKE No. Account: 0026.0031.36.0200832756 IBAN: GR2202600310000360200832756 Immediately after paying for your order by deposit or transfer via e-banking, please send us the proof of deposit by fax to the number 216 700 3277 or by email to infogr.micro-scooters. . Your order will be shipped immediately upon receipt of proof of deposit.
Payment in the Store
If you have chosen to collect your order from our store, you can pay for your order in cash or by credit card upon receipt.
Note:
We remind you that, in accordance with the tax provisions in force, from 01-01-2013, documents of €3,000 or more to individuals (retail receipt) and professionals / businesses (sales invoice) are only paid:
by deposit / transfer to a bank account
charged to a credit or debit card
16. Purchase of Products
micro-scooters.gr makes every effort to provide high quality products and services. However, cases of errors in prices and minor product features cannot be excluded and it cannot be guaranteed that there will be no website outages or "human" errors when updating / listing the price of a product. For the safety and efficiency of your purchases, please, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, contact our company by phone at 210 6215 405 or via of the website's email form. After successfully placing your order, you will receive an automated e-mail with your order details. From this point the contract between us is concluded.
It is the customer's responsibility to ensure that their order confirmation email is successfully received and maintained throughout our transaction. It is also the customer's obligation, if he does not receive the confirmation email of his order after its successful completion, in accordance with the general conditions governing our transactions, to inform our company without delay. The products of each order that is successfully completed on micro-scooters.gr are delivered as quickly as possible and in a time that does not exceed thirty days from the conclusion of the micro-scooters.gr contract with the customer.
17. Informative e-mails (Newsletters)
micro-scooters.gr sends informative emails at regular intervals.
Although it makes every effort with the ISP's (Internet Service providers) for their successful and timely delivery, micro-scooters.gr is not responsible if the Newsletters are not delivered to their destination.
Newsletters may end up in the spam folder of your email, so you should regularly check that they are not stored there.
For the successful delivery of the Newsletters from micro-scooters.gr, please add the email address of micro-scooters.gr (info@micro-scooters.gr) to your safe list.
In the event that you wish to no longer receive informative e-mails from micro-scooters.gr or wish to completely unsubscribe from the service of sending new informative e-mails, you can unsubscribe by clicking on the link "Delete from the Newsletters service" which will find at the bottom of the Newsletter.
micro-scooters.gr uses a provider (3rd party company) for the identification (tracking) of the recipients of the Newsletters. It does not hand over information about the recipient's name, surname or home address to third parties.
The update from the Newsletters is only possible if you choose it and for as long as you wish. On the contrary, in case you have placed an order on micro-scooters.gr, we send automated informational messages (emails) regarding the progress of your order. There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.
18. Offers and Discounts
micro-scooters.gr periodically carries out sales on specific products, as well as promotions with a reduced final price resulting from the combination of specific items. In the event that an item has a discount price but also falls under a promotion where a discount is applied, (eg buy 2 scooters and get 10% off) only the original discount price will apply and the discount from the combination of items will not apply .